How CenCom processes your case:

Users often have problems with their systems which require the helpdesks assistance to resolve, an example might be when a printer is not printing anything for a user but working for others. The solution will be found through a process which will involve three stages,...

When a user does not know how

Our helpdesk will respond to questions and supply knowledge to users with documentation or remotly connecting to their system and showing them how. If the query is something which will benefit others we may write a new document and disseminate it to other staff to...